Shipping policy
Speak Whiskers Shipping Policy
All Speak Whiskers products are delivered digitally. No physical items will be shipped.
Once your purchase is completed, your eBook will be sent to the email address provided at checkout. You can also access your download directly on the order confirmation (thank you) page immediately after purchase.
Your eBook will be delivered in PDF format.
Please ensure that you enter the correct email address at checkout. Due to the automated nature of digital delivery, we are unable to modify or resend orders to a different email address once the purchase has been completed.
If you do not see your eBook in your inbox, please check your spam or junk folder, as delivery may occasionally be filtered by your email provider.
Additional Purchased eBooks
For any additional eBooks purchased alongside the main “7 Steps” eBook (including “6-Week Action Plan” or similar add-ons), all content is delivered within a single combined PDF file.
You will receive one digital download only, not multiple files or separate emails.
All purchased content is combined into one eBook. Customers are responsible for opening the file, reviewing the table of contents, and locating each included section.
By completing your purchase, you acknowledge and agree that no separate eBooks, files, or additional downloads will be sent, as all purchased content is delivered together in one file.
Claims regarding missing additional eBooks or separate deliveries are not valid, as all purchased content is delivered in a single file.
If you are experiencing any issues accessing your additional purchased eBooks or do not understand how they are delivered, please refer to the Delivery Issues & Support Window section below, as it applies to these situations as well.
Delivery Issues & Support Window
If you do not receive your digital download, you must contact us at hello@speakwhiskers.com within 5 days of your purchase so we can assist you.
This includes, but is not limited to, entering an incorrect email address, difficulty locating the email, or issues accessing your file.
We are only able to investigate and verify delivery-related issues reported within this 5-day window. Requests made after this period may not be eligible for support or resolution due to the inability to validate delivery status.
Customers agree to contact our support team and allow us the opportunity to resolve any issue prior to initiating a chargeback or dispute. Failure to do so is considered a violation of this policy and may impact the outcome of any claim.
Final Sale & Refunds
All sales are final. Because our products are digital and delivered instantly upon purchase, we do not offer cancellations, order modifications, or reversals once an order has been placed.
Refund requests, if any, will only be considered in accordance with our Return & Refund Policy. To review the requirements and eligibility, please visit:
https://speakwhiskers.com/pages/return-policy
Speak Whiskers is not responsible for non-delivery due to incorrect email addresses provided at checkout, spam filtering, email provider restrictions, or other factors outside of our control. However, we provide a 5-day grace period from the date of purchase for customers to report and resolve any delivery-related issues with our support team. After this 5-day period has passed, Speak Whiskers is no longer responsible for unresolved delivery issues.
By completing your purchase, you acknowledge and agree to these terms.
If you experience any issues accessing your file, please contact our support team within the timeframe outlined above for assistance.