Privacy Policy
Privacy Policy
Last updated: 3/13/2026
This Privacy Policy describes how Speak Whiskers (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from speakwhiskers.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.
The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
• communicate with you
• provide the Services
• comply with legal obligations
• enforce our Terms of Service
• protect or defend our Services, rights, and users
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and Services.
When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details
• name
• address
• phone number
• email
Order information
• billing address
• shipping address
• payment confirmation
• email address
• phone number
Account information
• username
• password
• security questions
Shopping information
• items you view
• items added to cart
• wishlist items
Customer support information
• messages you send to us
• communications with customer support
Some features of the Services may require you to provide certain information about yourself. If you choose not to provide this information, some Services may not function properly.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”).
We may use:
• cookies
• pixels
• web beacons
• tracking technologies
Usage Data may include:
• device information
• browser information
• network connection data
• IP address
• interaction with our website
Information We Obtain from Third Parties
We may obtain information about you from third parties including:
• vendors and service providers
• ecommerce platform providers (such as Shopify)
• payment processors
• advertising partners
Payment processors collect payment details such as:
• credit or debit card information
• billing address
• transaction confirmation
When you interact with our emails, website, or advertisements, we or our partners may collect information using tracking technologies.
Any information obtained from third parties will be handled according to this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
• process orders
• fulfill purchases
• process payments
• ship products
• manage accounts
• send order notifications
• handle returns and exchanges
• provide customer support
Marketing and Advertising
We may use your personal information for marketing purposes, including:
• sending promotional emails
• sending marketing communications
• displaying targeted advertising
This helps us improve advertising relevance and user experience.
Security and Fraud Prevention
We use your information to:
• detect fraud
• investigate suspicious activity
• maintain account security
• protect our Services
You are responsible for protecting your login credentials.
Communicating With You
We may contact you regarding:
• orders
• account information
• support requests
• service updates
Cookies
Like many websites, we use cookies to operate and improve our Site.
Cookies help us:
• remember user preferences
• analyze website traffic
• improve functionality
• optimize advertising
For more information regarding Shopify cookies, see:
https://www.shopify.com/legal/cookies
You can configure your browser to block cookies, but some features of the Site may not function properly if cookies are disabled.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
Service Providers
With vendors who provide services such as:
• payment processing
• analytics
• cloud storage
• fulfillment
• shipping
• customer support
Marketing Partners
With marketing and advertising partners to help deliver relevant ads.
Legal Compliance
When required to comply with:
• subpoenas
• court orders
• legal obligations
Business Transfers
In connection with a merger, acquisition, or business transaction.
Categories of Personal Information Disclosed
In the past 12 months, we may have disclosed the following categories:
Identifiers
• name
• email
• address
• phone number
Commercial Information
• order history
• product purchases
• customer communications
Internet Activity
• usage data
• browsing behavior
Recipients may include:
• vendors
• payment processors
• analytics providers
• marketing partners
We do not use sensitive personal information to infer characteristics about you.
User Generated Content
Our Services may allow users to post content such as:
• product reviews
• comments
• feedback
Any information you post publicly may be visible to others.
We are not responsible for how third parties use publicly available information.
Third Party Websites and Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of these websites.
We recommend reviewing the privacy policies of any third-party sites you visit.
Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will remove the information.
We do not knowingly sell or share personal information of individuals under the age of 16.
Security and Retention of Your Information
No security system is completely secure.
While we take reasonable measures to protect your information, we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
• provide Services
• comply with legal obligations
• resolve disputes
• enforce agreements
Your Rights and Choices
Depending on your location, you may have rights regarding your personal data.
These may include:
Right to Access
Request access to the personal information we hold about you.
Right to Delete
Request deletion of your personal information.
Right to Correct
Request correction of inaccurate personal data.
Right of Portability
Request a copy of your data in portable format.
Restriction of Processing
Request limitation of data processing.
Withdrawal of Consent
Withdraw consent for data processing where applicable.
Appeal
Appeal decisions regarding privacy requests.
Marketing Opt-Out
You may unsubscribe from marketing emails using the unsubscribe link in our emails.
You may still receive non-promotional emails related to orders or account activity.
Complaints
If you have concerns regarding how we handle your personal information, please contact us.
Depending on your location, you may also have the right to submit a complaint to your local data protection authority.
International Users
Your personal information may be processed outside your country, including in the United States.
Where required, we rely on appropriate legal mechanisms such as Standard Contractual Clauses for international data transfers.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: